Personality (cont. Emotional Intelligence (EI) assortment of noncognitive skills,capabilities,and competencies that influence a person's ability to succeed in coping with environmental demands and pressures osefawareness -aware of what you're feeling oselffmanagement ability to manage one's emotions sefmotivtion persistence in the face of setbacks empad-ability to sense how others are feeling sociall skillks-ability to handle the emotions of others EI related to performance at all organizational levels especially relevant to performance in jobs requiring social interaction ©Prentice Hall,2002 14-16Emotional Intelligence (EI) – assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures • self-awareness - aware of what you’re feeling • self-management - ability to manage one’s emotions • self-motivation - persistence in the face of setbacks • empathy - ability to sense how others are feeling • social skills - ability to handle the emotions of others – EI related to performance at all organizational levels • especially relevant to performance in jobs requiring social interaction Personality (cont.) © Prentice Hall, 2002 14-16