Differences Between Services and Goods Definitions and distinctions The main difference between goods and services is intangibility. Services are generally more intangible, personalized, and perishable Copyright 2001 by Harcourt, Inc. All rights reservedCopyright © 2001 by Harcourt, Inc. All rights reserved. 17-4 Differences Between Services and Goods Definitions and distinctions • The main difference between goods and services is intangibility. Services are generally more intangible, personalized, and perishable