Listening is vital to organizations.It can improve quality,boost productivity,and save money.Poor listening can have the opposite effect.As one consultant says: "With more than 100 million workers in this country,a simple 10 listening mistakes by each of them,as a result of poor listening,would add up to a cost of a billion dollars.And most people make numerous listening mistakes every week. Because of listening mistakes,letters have to be retyped,appointments rescheduled, shipments rerouted.Productivity is affected and profits suffer.” Listening is vital to organizations. It can improve quality, boost productivity, and save money. Poor listening can have the opposite effect. As one consultant says: “With more than 100 million workers in this country, a simple $ 10 listening mistakes by each of them, as a result of poor listening, would add up to a cost of a billion dollars. And most people make numerous listening mistakes every week. Because of listening mistakes, letters have to be retyped, appointments rescheduled, shipments rerouted. Productivity is affected and profits suffer