Listening on the job is not only frequent, it is important as well.When 282 members of the Academy of Certified Administrative Managers were asked to list the skills most crucial for managerial ability,"active listening"was rated number one and was placed in the "supercritical"category.In another survey,170 businesspeople were asked to describe the communication skills they considered most important and that they wished they had been taught in college;in each category,listening was the number-one response.Listening on the job is not only frequent, it is important as well. When 282 members of the Academy of Certified Administrative Managers were asked to list the skills most crucial for managerial ability, “active listening” was rated number one and was placed in the “supercritical” category. In another survey, 170 businesspeople were asked to describe the communication skills they considered most important and that they wished they had been taught in college; in each category, listening was the number-one response