2.QFD 概述 示列：英语一俄语一英语翻译 “The spirit is willing,but the flesh is weak.” 变成了 “The wine is o.k.,but the meat is rotten.” 结论： 表达客户需求信息时，要直接表达，不能翻译。 Created by Peizhong Yang,School of Mechanical Engineering,SJTU 9Created by Peizhong Yang,School of Mechanical Engineering,SJTU 9 示列: 英语—俄语—英语翻译 “The spirit is willing, but the flesh is weak.” 变成了 “The wine is o.k., but the meat is rotten.” 2.QFD 结论: 表达客户需求信息时，要直接表达，不能翻译。 概述