4.3 Taking a message (1)Language in use Read these conversations and complete them with suitable words. Conversation 1 CALLER: This is Juan Barrose you put me(2) to Mrs Williams (3) the Sales department? RECEPTION: I'm afraid shes(4) a meeting. Can I(5 CALLER: Yes, please. Can you ask(6) to call me back? RECEPTION: Of(7) Who’s(8) CALLE Juan Barrose. And my numbers 356 3583 Conversation 2 CALLER: My name's Maria Paretti. Could 1 (9) to jonathan Andrews in RECEPTION: I'm sorry, but he's(10) a conference today. (Il) I take a(12) CALLER: Yes, please. Can you(13) him to call (14) back? RECEPTION: Certainly.(15) calling, please? CALLER: Maria Parett (2)Vocabulary and listening Match the items to the departments that deal with them. I customers’ orders 2 invoices b After-sales 3 problems with goods sAle 4 job advertisements d accounts Now listen to these prompts and ask to be put through to the correct department like this: VOICE 1: You're calling about an order (beep) YOU: Could you put me through to the Sales department VOICE 2: Could you put me through to the Sales department? (repeat) Listener Listen to this phone call and fill in the message pad Message Phone Message4.3 Taking a message (1) Language in use Read these conversations and complete them with suitable words. Conversation 1 CALLER: This is Juan Barrose. (1) __________ you put me (2) ___________ to Mrs Williams (3) ___________ the Sales department? RECEPTION: I’m afraid she’s (4) ________a meeting. Can I (5) _________ a message? CALLER: Yes, please. Can you ask (6) _________ to call me back? RECEPTION: Of (7) _______. Who’s (8) _________, please? CALLER: Juan Barrose. And my number’s 356 3583. Conversation 2 CALLER: My name’s Maria Paretti. Could I (9) __________ to Jonathan Andrews in Production? RECEPTION: I’m sorry, but he’s (10) _________ a conference today. (11) _________ I take a (12) __________? CALLER: Yes, please. Can you (13) ________ him to call (14) ________ back? RECEPTION: Certainly. (15) ___________ calling, please? CALLER: Maria Paretti. (2) Vocabulary and listening Match the items to the departments that deal with them. 1 customers’ orders a Personnel 2 invoices b After-sales 3 problems with goods c Sales 4 job advertisements d Accounts Now listen to these prompts and ask to be put through to the correct department like this: VOICE 1: You’re calling about an order. (beep) YOU: Could you put me through to the Sales department? VOICE 2: Could you put me through to the Sales department? (repeat) (3) Listening Listen to this phone call and fill in the message pad. Message For: _____________________________ From: ____________________________ Company: ____________________________ Phone number: ____________________________ Message: ___________________________________________ __________________________________________