Unit 4 The place of work 4.1 Giving directions (1) listening Listen to a talk for new employees at Higgins Electronics and complete the company directory with the words in the box Reception Accounts Research and Development Produ Personnel Sales After-sales Managing director Fourth floor Third floor Second floor Ground floor reception (2) Language Complete the following conversations. Conversation 1 B: Go up the stairs to the (1) floor. Go straight along the corridor and the photocopying room is the(2) door on the (3) It's (4) Ann and Bill's offices A: Where's the fax machine? B:(5) up the stairs to the second (6) At the top of the stairs,(7) left. The office with the fax machine is the( 8) door on the(9) It Susans office (3)Writing Complete these sentences with information about your colleagues or other people you know. works in Accounts works in 4.2 Talking about departments (1)Vocabulary Complete these sentences. Then write the missing words in the word grid and find the hidden word I Purchasing buys for the company
Unit 4 The place of work 4.1 Giving directions (1) Listening Listen to a talk for new employees at Higgins Electronics and complete the company directory with the words in the box. (2) Language in use Complete the following conversations. Conversation 1 A: Excuse me, I’m looking for the photocopier. B: Go up the stairs to the (1) __________ floor. Go straight along the corridor and the photocopying room is the (2) __________ door on the (3) _________. It’s (4) _________ Ann and Bill’s offices. Conversation 2 A: Where’s the fax machine? B: (5) _________ up the stairs to the second (6) _________. At the top of the stairs, (7) ________ left. The office with the fax machine is the (8) ___________ door on the (9) _________. It’s (10) ___________ Susan’s office. (3) Writing Complete these sentences with information about your colleagues or other people you know. __________________ works in Accounts. __________________works in Personnel. __________________works in __________. __________________works in __________. 4.2 Talking about departments (1) Vocabulary Complete these sentences. Then write the missing words in the word grid and find the hidden word. 1 Purchasing buys ______________ for the company. Reception Accounts Research and Development Canteen Production Dispatch Personnel Sales After-sales Managing Director Fourth floor ______________ Third floor ___________ _________________ Second floor ____________ __________________ First floor ____________ __________________ Ground floor reception _________ ___________
2 Personnel deals with the companys 3 Research and Development new products 4 and 5 Marketing the companys products 6 Accounts deals with the company's 7 Production the companys products 9 Dispatch the companys products to the customer 10 After-sales help who have problems ↓ Hidden word GOODS 3 4 10 Now complete this question with the hidden word. (2) Vocabulary Match the documents in the box to the pictures. catalogue order form price list cheque Invoice CV COMMONWEALTH OF PENNSYLVANIA Date July 24, 200 S5,00000 University City Science Center Prato t Port of Technology
2 Personnel deals with the company’s ___________. 3 Research and Development ____________ new products. 4 and 5 Marketing ______________ and _______________ the company’s products. 6 Accounts deals with the company’s _________________. 7 Production ____________ the company’s products. 8 Sales _____________the company’s products. 9 Dispatch __________ the company’s products to the customer. 10 After-sales helps _______________ who have problems. ↓Hidden word 1 G O O D S 2 3 4 5 6 7 8 9 10 Now complete this question with the hidden word. Which ________________ do you work in? (2) Vocabulary Match the documents in the box to the pictures. 1 ___________________________________ catalogue order form price list cheque invoice CV
SHARP EDGE Price list: 1/5/04 DEXTER RUSSEL KNIVES 1). DEXTER RUSSELL 2). DEXTER RUSSEL s37.00 s35.00 s24.00 9240 SG1338 S35.04 32.0 s48.00 WE CAN SUPPLY OTHER BRANDS ON REQUEST All OTHER PRICES ON REQUEST. Personal 3 London road. Bristol Date of birth: 5 May 1975 Nationality: British Education and qualifications 1995 Diploma in Tourism and Travel 三神
2 _______________________ 3 _______________________ 4 ______________________ Personal Name: Rebecca Curtis Address: 23 London Road, Bristol Tel: 0117837369 Date of birth: 5 May 1975 Nationality: British Education and qualifications 1995 Diploma in Tourism and Travel
品需出需出 (3)Reading Read this letter. which three of the documents listed in exercise 2 would you enclose Fill in the blanks. KIDSWEAR, PO Box 43, Watford WD4 5TX, England Iel01923556757 Fax01923556758 Mr HAupt Der Kinder Laden Marktplatz Dear Mr Haupt Thank you for your enquiry of 23 August about our range of childrens clothing I enclose some information which I hope you will find of interest. Please contact me if I can be of any further hel Roberts sinclair
5 _____________________ 6 _____________________ (3) Reading Read this letter. Which three of the documents listed in exercise 2 would you enclose? Fill in the blanks. KIDSWEAR, PO Box 43, Watford WD4 5TX, England Tel 01923 556757 Fax 01923 556758 Mr F Haupt Der Kinder Laden Marktplatz 5 6020 Innsbruck Austria Dear Mr Haupt Thank you for your enquiry of 23 August about our range of children’s clothing. I enclose some information which I hope you will find of interest. Please contact me if I can be of any further help. Yours sincerely Roberts Sinclair Enclosures: ___________________ ___________________ ___________________
4.3 Taking a message (1)Language in use Read these conversations and complete them with suitable words. Conversation 1 CALLER: This is Juan Barrose you put me(2) to Mrs Williams (3) the Sales department? RECEPTION: I'm afraid shes(4) a meeting. Can I(5 CALLER: Yes, please. Can you ask(6) to call me back? RECEPTION: Of(7) Who’s(8) CALLE Juan Barrose. And my numbers 356 3583 Conversation 2 CALLER: My name's Maria Paretti. Could 1 (9) to jonathan Andrews in RECEPTION: I'm sorry, but he's(10) a conference today. (Il) I take a(12) CALLER: Yes, please. Can you(13) him to call (14) back? RECEPTION: Certainly.(15) calling, please? CALLER: Maria Parett (2)Vocabulary and listening Match the items to the departments that deal with them. I customers’ orders 2 invoices b After-sales 3 problems with goods sAle 4 job advertisements d accounts Now listen to these prompts and ask to be put through to the correct department like this: VOICE 1: You're calling about an order (beep) YOU: Could you put me through to the Sales department VOICE 2: Could you put me through to the Sales department? (repeat) Listener Listen to this phone call and fill in the message pad Message Phone Message
4.3 Taking a message (1) Language in use Read these conversations and complete them with suitable words. Conversation 1 CALLER: This is Juan Barrose. (1) __________ you put me (2) ___________ to Mrs Williams (3) ___________ the Sales department? RECEPTION: I’m afraid she’s (4) ________a meeting. Can I (5) _________ a message? CALLER: Yes, please. Can you ask (6) _________ to call me back? RECEPTION: Of (7) _______. Who’s (8) _________, please? CALLER: Juan Barrose. And my number’s 356 3583. Conversation 2 CALLER: My name’s Maria Paretti. Could I (9) __________ to Jonathan Andrews in Production? RECEPTION: I’m sorry, but he’s (10) _________ a conference today. (11) _________ I take a (12) __________? CALLER: Yes, please. Can you (13) ________ him to call (14) ________ back? RECEPTION: Certainly. (15) ___________ calling, please? CALLER: Maria Paretti. (2) Vocabulary and listening Match the items to the departments that deal with them. 1 customers’ orders a Personnel 2 invoices b After-sales 3 problems with goods c Sales 4 job advertisements d Accounts Now listen to these prompts and ask to be put through to the correct department like this: VOICE 1: You’re calling about an order. (beep) YOU: Could you put me through to the Sales department? VOICE 2: Could you put me through to the Sales department? (repeat) (3) Listening Listen to this phone call and fill in the message pad. Message For: _____________________________ From: ____________________________ Company: ____________________________ Phone number: ____________________________ Message: ___________________________________________ __________________________________________
References Fourth floor Third floor Personnel Managing Directo Second floor Afier-sales Research and Development First floor Ground floor reception Production Dispatch ood morning and welcome to Higgins Electronics. I think that we should start with a tour of the company, so if you can find your company directory in your information packs, I'lI lead you through it Have you all found it? Good Well, as you know, reception is on the ground floor-it's the first thing you you come into the building. Two very im located on the ground floor-Production and Dispatch. Moving up to the first floor, this is where you'll find the Sales and Accounts departments. Now if you look at the second floor, you'll see that After-sales and Research and Development are located here. Most of you will already have visited the third floor when you had your interviews. The Personnel department is here on the third floor, and youll also find the Managing Director here. Finally, on the fourth floor is a very important department-the canteen! It was placed here at the top of the building to give everyone a good view, and we hope that you will enjoy your lunch there today. So if we could 2 1 second 2 second 3 right 4 between 5 Go 6 floor 7 turn 8 fourth 9 left 10 next to ↓ Hidden word 2 E MP L E S E VE L 4 A D VERTI S TEs 6 ACC 10C US E RS Which department do you work in? 2 price list 3 CV 4 invoice 5 order form 6 catalogue 3 price list/catalogue /order forr
References 4.1 1 Good morning, and welcome to Higgins Electronics. I think that we should start with a tour of the company, so if you can find your company directory in your information packs, I’ll lead you through it. Have you all found it? Good. Well, as you know, reception is on the ground floor-it’s the first thing you see as you come into the building. Two very important departments are also located on the ground floor-Production and Dispatch. Moving up to the first floor, this is where you’ll find the Sales and Accounts departments. Now if you look at the second floor, you’ll see that After-sales and Research and Development are located here. Most of you will already have visited the third floor when you had your interviews. The Personnel department is here on the third floor, and you’ll also find the Managing Director here. Finally, on the fourth floor is a very important department- the canteen! It was placed here at the top of the building to give everyone a good view, and we hope that you will enjoy your lunch there today. So if we could… 2 1 second 2 second 3 right 4 between 5 Go 6 floor 7 turn 8 fourth 9 left 10 next to 4.2 ↓Hidden word 1 G O O D S 2 E M P L O Y E E S 3 D E V E L O P S 4 A D V E R T I S E S 5 M A R K E T S 6 A C C O U N T S 7 M A K E S 8 S E L L S 9 S E N D S 10 C U S T O M E R S Which department do you work in? 2 1 cheque 2 price list 3 CV 4 invoice 5 order form 6 catalogue 3 price list / catalogue / order form 4.3 Fourth floor Canteen Third floor Personnel Managing Director Second floor After-sales Research and Development First floor Sales Accounts Ground floor reception Production Dispatch
11 Could/ Can 2 through 3 in 5 take 6 he 7 course 8 calling 9 speak 11 Can/ Could 12 mess 14 me 15 Who's I VOICE 1: You re calling about an order(beep)(pause) VOICE 2: Could you put me through to the Sales department?(beep)(pause) VOICE 2: Could you put me through to the Sales department? 2 VOICE 1: You're calling about an invoice you received VOICE 2: Could you put me through to the Accounts department? VOICE 2: Could you put me through to the Accounts department? 3 VOICE 1: You' re calling about a job you saw advertised VOICE 2: Could you put me through to the Personnel department? VOICE 2: Could you put me through to the Personnel department? 4 VOICE 1: You' re calling about some goods you received VOICE 2: Could you put me through to the After-sales department? VOICE 2: Could you put me through to the After-sales department? Message Paul Belling Sally anderson Company Phone number: 017/523 1338 Please ca∥ her back COPE: Nick Cope, Good afternoon ANDERSON: Hello. Is Paul Belling there, please? COPE: Sorry, hes in a meeting. Can I help you? ANDERSON: Yes. Could you ask him to call me back? COPE: Of course. Who's calling, please? ANDERSON: Sally Anderson. That's A-N-D-E-R-S-O-N I'm from AFL COPE: Sally Anderson from AFL. OK, has he got your telephone number? ANDERSON: I think so, but I'll give it to you just in case. It's01715231338 COPE: 01715231338. Fine. And you'd like him to call you back ANDERSON: Yes, please COPE: OK. I'lI see that ANDERSON: Thank you very much. Goodbye COPE: Goodbye
1 1 Could / Can 2 through 3 in 4 in 5 take 6 her 7 course 8 calling 9 speak 10 at 11 Can / Could 12 message 13 ask 14 me 15 Who’s 2 1 c 2 d 3 b 4 a 1 VOICE 1: You’re calling about an order. (beep) (pause) VOICE 2: Could you put me through to the Sales department? (beep) (pause) VOICE 2: Could you put me through to the Sales department? 2 VOICE 1: You’re calling about an invoice you received. VOICE 2: Could you put me through to the Accounts department? VOICE 2: Could you put me through to the Accounts department? 3 VOICE 1: You’re calling about a job you saw advertised. VOICE 2: Could you put me through to the Personnel department? VOICE 2: Could you put me through to the Personnel department? 4 VOICE 1: You’re calling about some goods you received. VOICE 2: Could you put me through to the After-sales department? VOICE 2: Could you put me through to the After-sales department? 3 COPE: Nick Cope. Good afternoon. ANDERSON: Hello. Is Paul Belling there, please? COPE: Sorry, he’s in a meeting. Can I help you? ANDERSON: Yes. Could you ask him to call me back? COPE: Of course. Who’s calling, please? ANDERSON: Sally Anderson. That’s A-N-D-E-R-S-O-N. I’m from AFL. COPE: Sally Anderson from AFL.OK, has he got your telephone number? ANDERSON: I think so, but I’ll give it to you just in case. It’s 01715231338. COPE: 01715231338. Fine. And you’d like him to call you back. ANDERSON: Yes, please. COPE: OK, I’ll see that he gets the message. ANDERSON: Thank you very much. Goodbye. COPE: Goodbye. Message For: Paul Belling From: Sally Anderson Company: AFL Phone number: 0171 523 1338 Message: Please call her back
