confirmed this arrangement in your fax to us of July 7. Now the problem is that we've received only one of the drives and, according to the documentation, our agents in your country have been charged for the airfreight an What we propose is that we carry out the upgrade on this drive(its serial number is r 9290004)and we'll charge you for airfreight and insurance from us to you. Can you confirm that this is acceptable? I'd also like to know: did you send the other three drives at the same time? If so, they may have got lost in transit if they havent arrived yet. If you havent, then please send them right away but at your expense, in accordance with our original agreement Can you call me in my office tomorrow before 6 pm our time(the number is 419897 567) or send us a fax( the number is 419 897 0982)to let us know how you wish to proceed? If you don' t get in touch, we will hold the one drive we have received until we hear from you and we will withdraw our special price of $250 for the upgrade. So the balls in your court, my friend. OK? 8. 4 After-sales 1. minor 2. inferior 3. comprehensive 5. install 8. warranty 9. guarantee 11 12 13. maintaining 14. covers 15. merchandise 16. repair or replace 8.5 Apologies Suggested answers 3. Im terribly sorry I didnt call you back yesterday 4. Im awfully sorry, Mr Brown. I'm afraid I misunderstood your instructions and mailed the wrong documents to our supplier 5. Excuse me, Mr Brown, but you know those sales figures you gave me? I seem to have 6. I'm very sorry about this, but I'm afraid we put the wrong date on the invoice we sent you, so e' re sending you a new one 7. That's quite all right. Ive only been waiting about a quarter of an hour 8. You remember that instruction manual I asked you to send us? Well, it still hasnt arrived. Couldconfirmed this arrangement in your fax to us of July 7. Now the problem is that we’ve received only one of the drives and, according to the documentation, our agents in your country have been charged for the airfreight and insurance! What we propose is that we carry out the upgrade on this drive (its serial number is R 9290004) and we’ll charge you for airfreight and insurance from us to you. Can you confirm that this is acceptable? I’d also like to know: did you send the other three drives at the same time? If so, they may have got lost in transit if they haven’t arrived yet. If you haven’t, then please send them right away but at your expense, in accordance with our original agreement. Can you call me in my office tomorrow before 6 pm our time (the number is 419 897 4567) or send us a fax (the number is 419 897 0982) to let us know how you wish to proceed? If you don’t get in touch, we will hold the one drive we have received until we hear from you and we will withdraw our special price of $250 for the upgrade. So the ball’s in your court, my friend. OK? 8.4 After-sales 1. minor 2. inferior 3. comprehensive 4. claim 5. install 6. arisen 7. shortage 8. warranty 9. guarantee 10. emergency 11. spare 12. regardless 13. maintaining 14. covers 15. merchandise 16. repair or replace 8.5 Apologies Suggested answers 3. I’m terribly sorry I didn’t call you back yesterday. 4. I’m awfully sorry, Mr Brown. I’m afraid I misunderstood your instructions and mailed the wrong documents to our supplier. 5. Excuse me, Mr Brown, but you know those sales figures you gave me? Well, I seem to have mislaid them. 6. I’m very sorry about this, but I’m afraid we put the wrong date on the invoice we sent you, so we’re sending you a new one. 7. That’s quite all right. I’ve only been waiting about a quarter of an hour. 8. You remember that instruction manual I asked you to send us? Well, it still hasn’t arrived. Could