Dear mr santini Thank you for your telephone message. I apologize for the misunderstanding about shipping costs Please inform your agents that there will be no charge for airfreight and insurance We accept your proposal to upgrade drive number r 9290004 and charge us for airfreight and Insurance The remaining three drives have not yet been packed and shipped. As soon as we have received back the first drive and it is running again, we will send them to you at our expense Thank you for your patience Sincerely, A Transcript Mr Morand: This is Henri Morand(HENRI MORAND) from Transocean S.A. (TRANSOCEAN) in bordeaux. You sent us month. Weve had both units running for six weeks now Now. we did the usual routine tests on them before installing them in our laboratories but now that we have them both in use. weve found that one of them seems to be rather noisier than the other. Every so often one of the units seems to make a very loud sort of harsh vibrating noise, as if the drive motor is unbalanced or one of the heads is touching the side of the case. This happens for no apparent es a day, and time it happened we were terrified because we thought the whole unit was about to blow up! But after about half a minute the noise stopped and the readings were normal. Now we don't really want to take the unit out of service, as the performance of the unit seems to be unaffected and we cant really do without it o what wed like to know is this: is this a fault that we should worry about or not? If it is a problem that needs fixing(and I assume you would know this from your after sales reports on other units)we can send the unit back to you, but if we do l'd like you to confirm that this will be at your expense and that we can have a replacement unit immediately. The alternative is for us to have the unit examined by a local expert-again at your expense So can you let us know which of these alternatives you recommend? If you can me at home tomorrow morning please, I'd be very grateful. The number is (that's the area code)52 60 44. All right C Transcri Mr Santini: This is Byron Santini (BYRONSANTIND) calling from Sunrise Electronics of Toledo Ohio. As you know, we arranged to upgrade four of your Sunrise 3 Drives to incorporate the new hardware options and my understanding was that you would ship these to us at your expense and that we would then carry out the upgrades here for the nominal charge of $250 pet unit and ship them back to you at our own expense. YouDear Mr Santini, Thank you for your telephone message. I apologize for the misunderstanding about shipping costs. Please inform your agents that there will be no charge for airfreight and insurance. We accept your proposal to upgrade drive number R 9290004 and charge us for airfreight and insurance. The remaining three drives have not yet been packed and shipped. As soon as we have received back the first drive and it is running again, we will send them to you at our expense. Thank you for your patience. Sincerely, A Transcript Mr Morand: This is Henri Morand (HENRI MORAND) from Transocean S.A. (TRANSOCEAN) in Bordeaux. You sent us month. We’ve had both units running for six weeks now. Now, we did the usual routine tests on them before installing them in our laboratories but now that we have them both in use, we’ve found that one of them seems to be rather noisier than the other. Every so often one of the units seems to make a very loud sort of harsh vibrating noise, as if the drive motor is unbalanced or one of the heads is touching the side of the case. This happens for no apparent reason two or three times a day, and it always happens with the same unit. The first time it happened we were terrified because we thought the whole unit was about to blow up! But after about half a minute the noise stopped and the readings were normal. Now we don’t really want to take the unit out of service, as the performance of the unit seems to be unaffected and we can’t really do without it now. So what we’d like to know is this: is this a fault that we should worry about or not? If it is a problem that needs fixing (and I assume you would know this from your after sales reports on other units) we can send the unit back to you ,but if we do I’d like you to confirm that this will be at your expense and that we can have a replacement unit immediately. The alternative is for us to have the unit examined by a local expert-again at your expense. So can you let us know which of these alternatives you recommend? If you can call me at home tomorrow morning, please, I’d be very grateful. The number is 56 (that’s the area code) 52 60 44. All right? C Transcript Mr Santini: This is Byron Santini (BYRONSANTINI) calling from Sunrise Electronics of Toledo, Ohio. As you know, we arranged to upgrade four of your Sunrise 3 Drives to incorporate the new hardware options and my understanding was that you would ship these to us at your expense and that we would then carry out the upgrades here for the nominal charge of $250 pet unit and ship them back to you at our own expense. You