The missing words are in bold type Call from Henri morand Transocean s.a. bordeaus Both AR 707s running for 6 weeks now. did usual routine tests before installing them in labs but now one unit Is noisy Makes a loud harsh vibrating noise, as if drive motor is unbalanced or one of the heads touching side of case. Happens 2 or 3 times a day fter 30 secs noise stopped and readings normal Question: Is this a fault they should worry about? If it is a problem that needs fixing they can send the unit back. Please confirm that this will be at our expense and they can have replacement unit immediately. Or they have unit examined by local expert-at our expense Call him at home tomorrow am on 56 52 60 44 Model fax to mr morand To Henri morand From(your name) I am sorry to hear of your problems with one of your AR 707 units. I don' t think you need worry about the vibrating noise. But to set your mind at rest we have instructed our agent to visit you next week to examine the unit. Our agent, Ace Importers, will be in touch with you on monday Best wishes C Call from Byron Santini, Sunrise Electronics, Toledo, Ohio Re: upgrade of 4 x Sunrise 3 Drives with new hardware options He understood we would ship them at our expense, then they would upgrade for $250 per unit then ship them back to us at their expense This arrangement was confirmed in our fax to them of july 7. Problems: 1. Theyve only received I drive. 2. Weve charged their agents here for air freight and insurance Proposal: They will upgrade drive number r 9290004 and charge us for airfreight and insurance Please confirm this is acceptable Question: Were other 3 drives sent at the same time? If so, maybe lost in transi If not, send them right away but at our expense Call him tomorrow before 6 pm their time(419897 4567)or send fax(4198970982) N B. If they dont hear from us, they 'll hold the one drive they ve received and withdraw the special price of $250 for the upgrade D Model fax to mr santiniThe missing words are in bold type. Call from Henri Morand, Transocean S.A., Bordeaus. Both AR 707s running for 6 weeks now. Did usual routine tests before installing them in labs but now one unit is noisy. Makes a loud harsh vibrating noise, as if drive motor is unbalanced or one of the heads touching side of case. Happens 2 or 3 times a day. After 30 secs noise stopped and readings normal. Question: Is this a fault they should worry about? If it is a problem that needs fixing they can send the unit back. Please confirm that this will be at our expense and they can have replacement unit immediately. Or they have unit examined by local expert-at our expense. Call him at home tomorrow am on 56 52 60 44. B. Model fax to Mr Morand To Henri Morand From (your name) I am sorry to hear of your problems with one of your AR 707 units. I don’t think you need worry about the vibrating noise. But to set your mind at rest we have instructed our agent to visit you next week to examine the unit. Our agent, Ace Importers, will be in touch with you on Monday. Best wishes, C. Call from Byron Santini, Sunrise Electronics, Toledo, Ohio. Re: upgrade of 4 x Sunrise 3 Drives with new hardware options. He understood we would ship them at our expense, then they would upgrade for $250 per unit, then ship them back to us at their expense. This arrangement was confirmed in our fax to them of July 7. Problems: 1. They’ve only received 1 drive. 2. We’ve charged their agents here for air freight and insurance. Proposal: They will upgrade drive number R 9290004 and charge us for airfreight and insurance. Please confirm this is acceptable. Question: Were other 3 drives sent at the same time? If so, maybe lost in transit. If not, send them right away but at our expense. Call him tomorrow before 6 pm their time (419 897 4567) or send fax (419 897 0982). N.B. If they don’t hear from us, they’ll hold the one drive they’ve received and withdraw the special price of $250 for the upgrade! D. Model fax to Mr Santini