11 Could/ Can 2 through 3 in 5 take 6 he 7 course 8 calling 9 speak 11 Can/ Could 12 mess 14 me 15 Who's I VOICE 1: You re calling about an order(beep)(pause) VOICE 2: Could you put me through to the Sales department?(beep)(pause) VOICE 2: Could you put me through to the Sales department? 2 VOICE 1: You're calling about an invoice you received VOICE 2: Could you put me through to the Accounts department? VOICE 2: Could you put me through to the Accounts department? 3 VOICE 1: You' re calling about a job you saw advertised VOICE 2: Could you put me through to the Personnel department? VOICE 2: Could you put me through to the Personnel department? 4 VOICE 1: You' re calling about some goods you received VOICE 2: Could you put me through to the After-sales department? VOICE 2: Could you put me through to the After-sales department? Message Paul Belling Sally anderson Company Phone number: 017/523 1338 Please ca∥ her back COPE: Nick Cope, Good afternoon ANDERSON: Hello. Is Paul Belling there, please? COPE: Sorry, hes in a meeting. Can I help you? ANDERSON: Yes. Could you ask him to call me back? COPE: Of course. Who's calling, please? ANDERSON: Sally Anderson. That's A-N-D-E-R-S-O-N I'm from AFL COPE: Sally Anderson from AFL. OK, has he got your telephone number? ANDERSON: I think so, but I'll give it to you just in case. It's01715231338 COPE: 01715231338. Fine. And you'd like him to call you back ANDERSON: Yes, please COPE: OK. I'lI see that ANDERSON: Thank you very much. Goodbye COPE: Goodbye1 1 Could / Can 2 through 3 in 4 in 5 take 6 her 7 course 8 calling 9 speak 10 at 11 Can / Could 12 message 13 ask 14 me 15 Who’s 2 1 c 2 d 3 b 4 a 1 VOICE 1: You’re calling about an order. (beep) (pause) VOICE 2: Could you put me through to the Sales department? (beep) (pause) VOICE 2: Could you put me through to the Sales department? 2 VOICE 1: You’re calling about an invoice you received. VOICE 2: Could you put me through to the Accounts department? VOICE 2: Could you put me through to the Accounts department? 3 VOICE 1: You’re calling about a job you saw advertised. VOICE 2: Could you put me through to the Personnel department? VOICE 2: Could you put me through to the Personnel department? 4 VOICE 1: You’re calling about some goods you received. VOICE 2: Could you put me through to the After-sales department? VOICE 2: Could you put me through to the After-sales department? 3 COPE: Nick Cope. Good afternoon. ANDERSON: Hello. Is Paul Belling there, please? COPE: Sorry, he’s in a meeting. Can I help you? ANDERSON: Yes. Could you ask him to call me back? COPE: Of course. Who’s calling, please? ANDERSON: Sally Anderson. That’s A-N-D-E-R-S-O-N. I’m from AFL. COPE: Sally Anderson from AFL.OK, has he got your telephone number? ANDERSON: I think so, but I’ll give it to you just in case. It’s 01715231338. COPE: 01715231338. Fine. And you’d like him to call you back. ANDERSON: Yes, please. COPE: OK, I’ll see that he gets the message. ANDERSON: Thank you very much. Goodbye. COPE: Goodbye. Message For: Paul Belling From: Sally Anderson Company: AFL Phone number: 0171 523 1338 Message: Please call her back