Attitudes Attitudes. collection of feelings about something o Job satisfaction: feelings about a worker 's job a Satisfaction tends to rise as manager moves up in the organization a Organizational citizenship behaviors: actions not required of managers but which help advance the firm Managers with high satisfaction perform these"extra mile tasks a Organizational Commitment: beliefs held by people toward the organization as a whole a Committed managers are loyal and proud of the firm a Commitment can differ around the world " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200011-9 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Attitudes ◼ Attitudes: collection of feelings about something. ◆ Job Satisfaction: feelings about a worker’s job. ◼ Satisfaction tends to rise as manager moves up in the organization. ◼ Organizational Citizenship Behaviors: actions not required of managers but which help advance the firm. Managers with high satisfaction perform these “extra mile” tasks. ◼ Organizational Commitment: beliefs held by people toward the organization as a whole. ◼ Committed managers are loyal and proud of the firm. ◼ Commitment can differ around the world