Dialogue 2:Complaining of Service Customer:Could I see the manager please?I have a complaint. Manager:Can I help you,madam? C:Yes.Did you have this room checked before we moved in?There's not a scrap of lavatory paper and the toilet doesn't flush properly,the water doesn't run away in the shower and I would like an extra pillow.What have you to say to that? M:I'm extremely sorry to hear that.I'll attend to it right away.The housekeeper should check every room before new guests move in. C:One doesn't expect this sort of thing in a well-run hotel. M:No,madam.I do apologize.It's unusual.We do try to check the rooms as thoroughly as possible.Just one pillow,was it?Is there anything else? C:Well,your thermostatically controlled air conditioning doesn't seem to be working too well.It's as hot as hell up there. M:I'll adjust the regulator for you and I think you'll find it a little cooler in a short time.I'll also send someone along right away to look at the toilet and shower 1010 Dialogue 2: Complaining of Service Customer: Could I see the manager please? I have a complaint. Manager: Can I help you, madam? C: Yes. Did you have this room checked before we moved in? There’s not a scrap of lavatory paper and the toilet doesn’t flush properly, the water doesn’t run away in the shower and I would like an extra pillow. What have you to say to that? M: I’m extremely sorry to hear that. I’ll attend to it right away. The housekeeper should check every room before new guests move in. C: One doesn’t expect this sort of thing in a well-run hotel. M: No, madam. I do apologize. It’s unusual. We do try to check the rooms as thoroughly as possible. Just one pillow, was it? Is there anything else? C: Well, your thermostatically controlled air conditioning doesn’t seem to be working too well. It’s as hot as hell up there. M: I’ll adjust the regulator for you and I think you’ll find it a little cooler in a short time. I’ll also send someone along right away to look at the toilet and shower