An Operational Mode/ for Engineering Effective Human Performance Identify Identify Specify Define Specify Business Performance Current Performance Performance-Gap Requirements Requirements Performance Gaps Factors ● Envronmental o Proactive lEgal/regulatory ● EXemplary mAgnitude o Reactive ● New skills and ● Deficient eValue >Internal knowledge . Organizational/cultural ● Related URgency Job-specific ● Performance ● Skills and Knowledge improvement ● Emotional/ Political >General / Specific Monitor and Implement Develop Select Identify Maintain Performance Performance Performance Potential Performance Interventions Interventions Interventions Interventions Interventions ePlan eDesign ● Appropriateness ● Environmental ● Performance ● Execution ● Creation ● Skills and Knowledge External Business ● Incentives and ● Support vErification ● Economics motivation eFeasibility ● Acceptability Source: Harold D. Stolovitch, Erica J. Keeps, Editors, Handbook of Human Performance Technology, Jossey-Bass PfeifferIdentify Business Requirements ⚫Proactive ⚫Reactive Monitor and Maintain Performance Interventions ⚫Performance ⚫Business Identify Performance Requirements ⚫Legal/regulatory ⚫New skills and knowledge ⚫Performance improvement Specify Current Performance ⚫Exemplary ⚫Deficient ⚫Related Define Performance Gaps ⚫Magnitude ⚫Value ⚫Urgency Specify Performance-Gap Factors ⚫Environmental ➢External ➢Internal Organizational/cultural Job-specific ⚫Skills and Knowledge ⚫Emotional/Political ➢General ➢Specific Implement Performance Interventions ⚫Plan ⚫Execution ⚫Support Develop Performance Interventions ⚫Design ⚫Creation ⚫Verification Select Performance Interventions ⚫Appropriateness ➢Internal ➢External ⚫Economics ⚫Feasibility ⚫Acceptability Identify Potential Interventions ⚫Environmental ⚫Skills and Knowledge ⚫Incentives and motivation Source: Harold D. Stolovitch,Erica J. Keeps, Editors, Handbook of Human Performance Technology, Jossey-Bass Pfeiffer An Operational Model for Engineering Effective Human Performance