《管理沟通》课程教学大纲 一、课程基本信息 课程代码：16076802 课程名称：管理沟通 英文名称：Management Communication 课程类别：专业选修课 学 时：32 学分：2 适用对象：人力资源管理 老核方式：若核 先修课程：管理学、组织行为学 二、课程简介 沟通是管理者职业生涯中最重要的组成部分，在人力资源管理专业开设《管 理沟通》课程有其必要性。管理沟通的本质是换位思考，该课程强调有效管理者 要提高管理沟通的技能，首先必须转变自身的管理理念，因为只有在理念转变的 情况下，管理者才可能在工作和实践中提升自身的管理沟通技能。因此，教学内 容既包括管理沟通的理念、行为和策略，又包括管理沟通的基本技能和方法。具 体包括管理沟通的内涵、过程、本质、沟通客体策路、沟通主体策略、沟通信息 策略、笔头沟通技能、面谈技能、倾听技能、演讲技能、会议和跨文化沟通等。 同时通过沟通技能的培养，教育引导学生深刻理解在与上下级沟通中，自觉提 升自己对于职业精神和职业规范的理解，增强沟通的意识以及职业责任感，培 养爱岗散业、无私奉献、诚实守信、公道办事、开拓创新的职业品格和行为习 惯。 Communication is the most important component of manager's career,and it is essary to open management communication course in human resource management. Managerial communication is the essence of the perspective-taking.emphasizing effective managers to improve management communication skills,first must change its own management idea,because only in the case of idea transfommation.will it be possible for managers in work and practice to improve its management and communication skills. Therefore,the teaching content indudes the concept,behavior and strategy of management communication,and also includes the basic skills and methods of managing communication Including the connotation of management communication object,process, nature,communication strategy,communication,subject,information communication, written communication skils interview skills,listening skills,presentation skills,meetings and intercultural communication,etc.At the same time,through training of communication skill,we want to help the student to understand how to apply the vocational nom to the《管理沟通》课程教学大纲 一、课程基本信息 课程代码：16076802 课程名称：管理沟通 英文名称：Management Communication 课程类别：专业选修课 学 时：32 学 分：2 适用对象: 人力资源管理 考核方式：考核 先修课程：管理学、组织行为学 二、课程简介 沟通是管理者职业生涯中最重要的组成部分，在人力资源管理专业开设《管 理沟通》课程有其必要性。管理沟通的本质是换位思考，该课程强调有效管理者 要提高管理沟通的技能，首先必须转变自身的管理理念，因为只有在理念转变的 情况下，管理者才可能在工作和实践中提升自身的管理沟通技能。因此，教学内 容既包括管理沟通的理念、行为和策略，又包括管理沟通的基本技能和方法。具 体包括管理沟通的内涵、过程、本质、沟通客体策略、沟通主体策略、沟通信息 策略、笔头沟通技能、面谈技能、倾听技能、演讲技能、会议和跨文化沟通等。 同时通过沟通技能的培养，教育引导学生深刻理解在与上下级沟通中，自觉提 升自己对于职业精神和职业规范的理解，增强沟通的意识以及职业责任感，培 养爱岗敬业、无私奉献、诚实守信、公道办事、开拓创新的职业品格和行为习 惯。 Communication is the most important component of manager's career, and it is necessary to open management communication course in human resource management. Managerial communication is the essence of the perspective-taking, emphasizing effective managers to improve management communication skills, first must change its own management idea, because only in the case of idea transformation, will it be possible for managers in work and practice to improve its management and communication skills. Therefore, the teaching content includes the concept, behavior and strategy of management communication, and also includes the basic skills and methods of managing communication. Including the connotation of management communication object, process, nature, communication strategy, communication, subject, information communication, written communication skills, interview skills, listening skills, presentation skills, meetings and intercultural communication, etc. At the same time, through training of communication skill, we want to help the student to understand how to apply the vocational norm to the