Tools For Monitoring Performance (cont.) Balanced Scorecard Approach performance measurement tool that examines four areas financial ·customer ·internal processes people/innovation/growth assets determine whether goals in each area are being met focus is still on areas that drive the organization's success scorecards reflect organizational strategies ©Prentice Hall,2002 20-15Balanced Scorecard Approach – performance measurement tool that examines four areas • financial • customer • internal processes • people/innovation/growth assets – determine whether goals in each area are being met – focus is still on areas that drive the organization’s success • scorecards reflect organizational strategies Tools For Monitoring Performance (cont.) © Prentice Hall, 2002 20-15