Tools For Monitoring Performance (cont.) Benchmarking of Best Practices bencbmarking-search for the best practices among other organizations that lead to their superior performance means learning from others used to identify performance gaps and potential areas of improvement look for internal best practices that can be shared best practices frequently already exist within an organization but usually go unidentified and unused ©Prentice Hall,2002 20-16 Benchmarking of Best Practices – benchmarking - search for the best practices among other organizations that lead to their superior performance • means learning from others – used to identify performance gaps and potential areas of improvement – look for internal best practices that can be shared • best practices frequently already exist within an organization but usually go unidentified and unused Tools For Monitoring Performance (cont.) © Prentice Hall, 2002 20-16