Syllabus of Front Office Housekeeping Management I.Briefs of the Course Course Code:16018303 Course Name:Front Office Housekeeping Management Type:Compulsory course Academic Hours:54 Academic Credits:3 Target Students:Hospitality Management Majors Assessment Method:Essay Foundation Course:CET-4,Hospitality English-I II.Introduction of the Course This course is focus on basic principles,procedures and best practices of FO Housekeeping management in Rooms Division of hotels.The contents includes:reservation, reception,pricing and operational analyses.managerial communications.Housekeeping serv ices. securities,ete,with a profound study of some cases of well-known properties.Also,this course will try to enhance students'sense of responsibility and commitment to the hospitality careers. III.Course Type Teaching Objectives This course is one of compulsory courses for Hospitality Management majors.It aims to help students understand the current situations and future of Rooms Division,as well as theoretical&practical knowledge in this field,so as to help the students in their career development.The cases in practical scenarios will foster students'capability as well as commitment to serve hotel customers. IV.Contents Requirements Chapter One Introduction to The Course Hotel Management I.Learning Objectives Requirements Through the study of this chapter,students are supp osed to: unders and the main nts nts of the course know the fran ework of hotel industry know the well-known hotel groups/enterprises >know how to classify the multitude of brand names of hotel properties in the marketplace: 1 Syllabus of Front Office & Housekeeping Management I. Briefs of the Course Course Code：16018303 Course Name：Front Office & Housekeeping Management Type：Compulsory course Academic Hours: 54 Academic Credits：3 Target Students：Hospitality Management Majors Assessment Method: Essay Foundation Course:CET-4，Hospitality English-I II. Introduction of the Course This course is focus on basic principles, procedures and best practices of FO & Housekeeping management in Rooms Division of hotels. The contents includes: reservation, reception, pricing and operational analyses, managerial communications, Housekeeping services, securities, etc, with a profound study of some cases of well-known properties. Also, this course will try to enhance students’ sense of responsibility and commitment to the hospitality careers. III. Course Type & Teaching Objectives This course is one of compulsory courses for Hospitality Management majors. It aims to help students understand the current situations and future of Rooms Division, as well as theoretical & practical knowledge in this field, so as to help the students in their career development. The cases in practical scenarios will foster students’ capability as well as commitment to serve hotel customers, IV. Contents & Requirements Chapter One Introduction to The Course & Hotel Management I. Learning Objectives & Requirements Through the study of this chapter, students are supposed to: ➢ understand the main contents & requirements of the course ➢ know the framework of hotel industry ➢ know the well-known hotel groups/ enterprises ➢ know how to classify the multitude of brand names of hotel properties in the marketplace;