II.Contents Unit One Brief On The Course 1)Main Contents >Brief on the course >the framework of hotel industry Historical Developments of C hospitality industry The current situations of Chinese and global hospitality industry >well-known hotel groups/enterprises brands >well-known hospitality organizations 2)Basic Theories Learning Points >Historical overview of the hotel industry well- nown hotel b rand well-known hospitality organizations 3)Applications >Brands&Types of Lodging Facilities Unit Two Hotel Organization Chart Working Procedure 1)Main Contents Hotel Organization chart >Functions OC of Front Office >Positions Responsibilities of Front Office Working procedure of FO 2)Basic Theories&Learning Points Hotel Organization chart Functions&OC of Front Office >Positions Responsibilities of Front Office >Basic Functions of Rooms Division >Working procedure of FO 3) Applications Reading:Hotel Organization and the Front Office Manager Unit Three Hotel Products 1)Main Contents Lodging categories Lobby Design >Front Desk Design >Guest Room Design >Tendency of Hotel Product Design 2)Basic Theories Learning Points Lodging categorie Product Life Cycle Theory >Market segmentation >Lobby Design >Front Desk Design >Guest Room Design2 II. Contents Unit One Brief On The Course 1) Main Contents ➢ Brief on the course ➢ the framework of hotel industry ➢ Historical Developments of China’s hospitality industry ➢ The current situations of Chinese and global hospitality industry ➢ well-known hotel groups/ enterprises & brands ➢ well-known hospitality organizations 2) Basic Theories & Learning Points ➢ Historical overview of the hotel industry ➢ well-known hotel brands ➢ well-known hospitality organizations 3) Applications ➢ Brands & Types of Lodging Facilities Unit Two Hotel Organization Chart & Working Procedure 1) Main Contents ➢ Hotel Organization chart ➢ Functions & OC of Front Office ➢ Positions & Responsibilities of Front Office ➢ Working procedure of FO 2) Basic Theories & Learning Points ➢ Hotel Organization chart ➢ Functions & OC of Front Office ➢ Positions & Responsibilities of Front Office ➢ Basic Functions of Rooms Division ➢ Working procedure of FO 3) Applications ➢ Reading: Hotel Organization and the Front Office Manager Unit Three Hotel Products 1) Main Contents ➢ Lodging categories ➢ Product Life Cycle ➢ Lobby Design ➢ Front Desk Design ➢ Guest Room Design ➢ Tendency of Hotel Product Design 2) Basic Theories & Learning Points ➢ Lodging categories ➢ Product Life Cycle Theory ➢ Market segmentation ➢ Lobby Design ➢ Front Desk Design ➢ Guest Room Design