Order Fulfillment and logistics An Overview The ec order fulfillment process Step 1: Making sure the customer will pay Step 2: Checking for in-stock availability Step 3: Arranging shipments Step 4: Insurance Step 5: Replenishment Step 6: In-house production Step 7: Use suppliers Step 8: Contacts with customers Step 9: Returns Electronic Commerc Prentice Hall 2006Electronic Commerce Prentice Hall © 2006 7 Order Fulfillment and Logistics: An Overview • The EC Order Fulfillment Process – Step 1: Making sure the customer will pay – Step 2:Checking for in-stock availability – Step 3:Arranging shipments – Step 4: Insurance – Step 5: Replenishment – Step 6: In-house production – Step 7: Use suppliers – Step 8: Contacts with customers – Step 9: Returns