Order Fulfillment and logistics An Overview The ec order fulfillment process reverse logistics The movement of returns from customers to vendors e-logistics The logistics of EC systems, typically involving small parcels sent to many customers' homes(in B2C) Electronic Commerc Prentice Hall 2006Electronic Commerce Prentice Hall © 2006 8 Order Fulfillment and Logistics: An Overview • The EC Order Fulfillment Process reverse logistics The movement of returns from customers to vendors e-logistics The logistics of EC systems, typically involving small parcels sent to many customers’ homes (in B2C)