So9000:2000E NoTE 1 The arrangement is generally orderly NoTE 2 A formal expression of the organizational structure is often provided in a quality manual (3.7. 4)or a quality plan(3.7. 5)for a project(3.4.3) noTE 3 The scope of an organizational structure ca include relevant interfaces to external organizations (3.3.1) 3.3.3 <organization> system of facilities, equipment and services needed for the operation of an organization (3.3.1) 3.3.4 work environment set of conditions under which work is performed NOTE Conditions include physical, social, psychological and environmental factors(such as temperature, recognition schemes, ergonomics and atmospheric composition) 3.3.5 customer organization(3. 3. 1)or person that receives a product(3.4.2) EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser NOTE A customer can be internal or external to the organization. supplier organization(3.3. 1)or person that provides a product (3.4.2 EXAMPLE Producer, distributor, retailer or vendor of a product, or provider of a service or information NOTE I Asupplier can be internal or external to the organization NOTE 2 In a contractual situation a supplier is sometimes called"contractor 3.3.7 interested party person or group having an interest in the performance or success of an organization(3. 3. 1) EXAMPLE Customers(3.3.5), owners, people in an organization, suppliers(3.3.6), bankers, unions, partners or society NOTE A group can comprise an organization, a part thereof, or more than one organization 3.4 Terms relating to process and product process set of interrelated or interacting activities which transforms inputs into outputs NOTE 1 Inputs to a process are generally outputs of other processes NOTE 2 Processes in an organization(3.3. 1) are generally planned and carried out under controlled conditions to add valu noTE 3 A process where the conformity (3.6. I)of the resulting product (3.4.2)cannot be readily or economically verified is frequently referred to as a"special process 3.4.2 esult of a process(3. 4.1) NoTEl There are four generic product categories, as followsISO9000:2000(E) 10 NOTE 1 The arrangement is generally orderly. NOTE 2 A formal expression of the organizational structure is often provided in a quality manual (3.7.4) or a quality plan (3.7.5) for a project (3.4.3). NOTE 3 The scope of an organizational structure ca include relevant interfaces to external organizations (3.3.1). 3.3.3 infrastructure <organization> system of facilities, equipment and services needed for the operation of an organization (3.3.1) 3.3.4 work environment set of conditions under which work is performed NOTE Conditions include physical, social, psychological and environmental factors (such as temperature, recognition schemes, ergonomics and atmospheric composition). 3.3.5 customer organization (3.3.1) or person that receives a product (3.4.2) EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser. NOTE A customer can be internal or external to the organization. 3.3.6 supplier organization (3.3.1) or person that provides a product (3.4.2) EXAMPLE Producer, distributor, retailer or vendor of a product, or provider of a service or information. NOTE 1 A supplier can be internal or external to the organization. NOTE 2 In a contractual situation a supplier is sometimes called “contractor.” 3.3.7 interested party person or group having an interest in the performance or success of an organization (3.3.1) EXAMPLE Customers (3.3.5), owners, people in an organization, suppliers (3.3.6), bankers, unions, partners or society. NOTE A group can comprise an organization, a part thereof, or more than one organization. 3.4 Terms relating to process and product process set of interrelated or interacting activities which transforms inputs into outputs NOTE 1 Inputs to a process are generally outputs of other processes. NOTE 2 Processes in an organization (3.3.1) are generally planned and carried out under controlled conditions to add value. NOTE 3 A process where the conformity (3.6.1) of the resulting product (3.4.2) cannot be readily or economically verified is frequently referred to as a “special process.” 3.4.2 product result of a process (3.4.1) NOTE1 There are four generic product categories, as follows: