So9000:2000E NOTE Direction and control with regard to quality generally includes establishment of the quality polie (3.2. 4)and quality objectives (3.2.5), quality planning(3.2.) quality control (3. 2. 10), quality assurance (3.2. 11)and quality improvement(3. 2. 12) 3.2.9 quality planning part of quality management(3.2.8)focused on setting quality objectives(3. 2. 5)and specifying necessary operational processes(3. 4. 1)and related resources to fulfill the quality objectives NOTE Establishing quality plans (3. 7.5)can be part of quality planning 3.2.10 art of quality management (3.2.8) focused on fulfilling quality requirements(3. 1.2) 3.2.1 art of quality management (3.2. 8)focused on providing confidence that quality requirements(3. 1.2) will be fulfilled 3.2.12 quality improvement part of quality management (3.2.8)focused on increasing the ability to fulfill quality requirements (3. 1.2) NoTE The requirements can be related to any aspect such as effectiveness(3.2. 14), efficiency (3.2.15)or traceability (3.5. 4) 3.2.13 continual improvement recurring activity to increase the ability to fulfill requirements(3. 1.2) NoTE The process (3. 4. 1)of establishing objectives and finding opportunities for improvement is a continual process through the use of audit findings(3.9.5)and audit conclusions(3.9.6), analysis of data, management reviews(3.8.7)or other means and generally leads to corrective action(3.6.5)or preventive action(3.6. 4) 3.2.14 effectiveness extent to which planned activities are realized and planned results achieved 3.2.15 efficiency relationship between the result achieved and the resources used 3.3 Terms relating to organization 3.3.1 group of people and facilities with an arrangement of responsibilities, authorities and relationships EXAMLE Company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combin NOTE I The arrangement is generally orderly NOTE 2 An organization can be public or private noTE 3 This definition is valid for the purposes of quality management system(3.2.3)standards. The term organization "is defined differently in ISO/IEC Guide 2 3.3.2 organizational structure arrangement of responsibilities, authorities and relationships between peopleISO9000:2000(E) 9 NOTE Direction and control with regard to quality generally includes establishment of the quality policy (3.2.4) and quality objectives (3.2.5), quality planning (3.2.9) quality control (3.2.10), quality assurance (3.2.11) and quality improvement (3.2.12). 3.2.9 quality planning part of quality management (3.2.8) focused on setting quality objectives (3.2.5) and specifying necessary operational processes (3.4.1) and related resources to fulfill the quality objectives NOTE Establishing quality plans (3.7.5) can be part of quality planning. 3.2.10 quality control part of quality management (3.2.8) focused on fulfilling quality requirements (3.1.2) 3.2.11 quality assurance part of quality management (3.2.8) focused on providing confidence that quality requirements (3.1.2) will be fulfilled 3.2.12 quality improvement part of quality management (3.2.8) focused on increasing the ability to fulfill quality requirements (3.1.2) NOTE The requirements can be related to any aspect such as effectiveness (3.2.14), efficiency (3.2...15) or traceability (3.5.4). 3.2.13 continual improvement recurring activity to increase the ability to fulfill requirements (3.1.2) NOTE The process (3.4.1) of establishing objectives and finding opportunities for improvement is a continual process through the use of audit findings (3.9.5) and audit conclusions (3.9.6), analysis of data, management reviews (3.8.7) or other means and generally leads to corrective action (3.6.5) or preventive action (3.6.4). 3.2.14 effectiveness extent to which planned activities are realized and planned results achieved 3.2.15 efficiency relationship between the result achieved and the resources used 3.3 Terms relating to organization 3.3.1 organization group of people and facilities with an arrangement of responsibilities, authorities and relationships EXAMLE Company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combination thereof. NOTE 1 The arrangement is generally orderly. NOTE 2 An organization can be public or private. NOTE 3 This definition is valid for the purposes of quality management system (3.2.3) standards. The term “organization” is defined differently in ISO/IEC Guide 2. 3.3.2 organizational structure arrangement of responsibilities, authorities and relationships between people