Teacher's notes Structure and use of the material Istening This is the longe est section in each of the eight units. It provides the main thematic and linguistic input for the unit. Each section contains telephone conversations and/or recorded messages, using a variety of British, American and non-native voices. The comprehension activities in this section are designed to encourage the extraction of general and detailed information, and to give practice in information recording techniques appropriate to telephone usage. These activities include tables, taking notes, and completing messages, faxesdno o email Introduce the conversations briefly Play them through once without stopping so that the learners can do the comprehension tasks while they listen. If there are two comprehension tasks, play the conversations once more. Discuss the learners'answers with them. At this stage, you may like to play the conversations again and allow the learners to read at the same time in order to confirm their understanding. They should in any case, not have looked at the text of the conversations before this ced at the back of the book(pa 77-114). Between work on the conversations, you should make sure that the learners have studied and know all the What to say -what to expect'items. Doing Tasks 3, 4 and 8 will also confirm that they can pply what they have learnt le stu a pair of lar to the type of call being studied and to the learners' level of ability in English are taken out of the listenings for detailed study and exercise. The approach to nese items and the way they are exercised are varied Introduce each of the language points covered by the exercises in this section. Discuss any difficulties and provide further examples if le assistance if