D Speaking (role play): a customer phones a supplier to complain about the delivery of the wrong goods 1. Divide the class into two groups(A and B) and give them time to look at their respective Files (File 51 and File 52) together, and make notes on what they want to say. 2. Re-group learners into pairs(A+ B) to role play the situation 返回D. Speaking (role play): a customer phones a supplier to complain about the delivery of the wrong goods.  1. Divide the class into two groups (A and B) and give them time to look at their respective Files (File 51 and File 52) together, and make notes on what they want to say.  2. Re-group learners into pairs (A+B) to role play the situation. 返 回