17.3 Finding a solution- a mini case stud A Reading Ask learners to read the letter to Mr olsen and establish what the problem is, namely a machine sent from Pacific Machines to Avalon Industries arrived in a damaged condition17.3 Finding a solution---- a mini case study A. Reading Ask learners to read the letter to Mr Olsen and establish what the problem is, namely a machine sent from Pacific Machines to Avalon Industries arrived in a damaged condition