to create a memorable dining experience 3.问题与应用（能力要求 Try to recommend a traditional Chinese food to foreigners (三)思考与实践 Develop skills to create a customized experience for each guest. (四)教学方法与手段 课堂讲授、多媒体教学、分组练习 第十一章F&B-l;The Guest Cycle (一)目的与要求 1.Understand some cooking terms 2.Understand some restaurant revenue index 3.Know the guest cycle (二)教学内容 第一节 l.主要内容：Cooking terms and service style 2.基本概念和知识点： 1)Cooking terms 2)Restaurant revenue index 3)Some service styles 3.问题与应用（能力要求》 Know the features of each service style 第二节 .主要内容：The guest Cycle 2.基本概念和知识点 1)Word scramble 2)Using softeners 3)Rephrasing negative sentences 4)Indirect questions and questions tags 3.问题与应用（能力要求） How to convey negative information to your guests? (三)思考与实践 Role play (四)教学方法与手段 课堂讲授、多媒体教学、分组练习 1010 to create a memorable dining experience. 3．问题与应用（能力要求） Try to recommend a traditional Chinese food to foreigners. （三）思考与实践 Develop skills to create a customized experience for each guest. （四）教学方法与手段 课堂讲授、多媒体教学、分组练习 第十一章 F&B-II; The Guest Cycle （一）目的与要求 1．Understand some cooking terms 2．Understand some restaurant revenue index 3．Know the guest cycle （二）教学内容 第一节 1．主要内容：Cooking terms and service styles 2．基本概念和知识点： 1) Cooking terms 2) Restaurant revenue index 3) Some service styles 3．问题与应用（能力要求） Know the features of each service style. 第二节 1．主要内容：The guest Cycle 2．基本概念和知识点 1) Word scramble 2) Using softeners 3) Rephrasing negative sentences 4) Indirect questions and questions tags 3．问题与应用（能力要求） How to convey negative information to your guests? （三）思考与实践 Role play. （四）教学方法与手段 课堂讲授、多媒体教学、分组练习