Note On The Topic Before You Read Reading Intercultural Notes Further Information 我想要说明的第一点是很基本的一点：人与人之间的交流 大约55%是通过肢体语言传递的，38%是通过声调传递的，只 有7%是通过说话的内容传递的。写电子邮件的一个问题是你损 失了93%的传递方式。当你开始写邮件时，你就应该意识到这 基本事实。既然收信人可能读不懂你的微妙意思或者完全误 会你的话，你还是把意思表达清楚为妙。在你读别人的邮件时， 最好也记住这一点：语言技巧不完善或者写邮件时很匆忙可能 会使你的信看上去唐突或消极。当你收到此类信件时，最好的 方案是将信再读一遍，看看是不是你自己误解了。误解信的意 思常常会引发冲突。Attachment converted: C: dialup\attach\emailhints.doc ______________________________________________________________________ The first point I want to make is very basic: much communication between humans is approximately 55% body language, 38% tone of voice, and 7% what you say. The problem with email is that you remove the first 93%. You need to be aware of this basic fact when you write emails. So, be explicit with your meanings, since subtleties will be lost or completely misunderstood. Remember this, too, when reading others’ emails: poor language skills or haste in composing the message may give the mail an abrupt quality or negative tone. The best thing to do if you receive this kind of mail is to re-read it and see if you are simply misinterpreting the words. Misunderstanding messagesis often the cause of conflict. Note On The Topic Before You Read Reading Intercultural Notes Further Information A A 我想要说明的第一点是很基本的一点：人与人之间的交流 大约55%是通过肢体语言传递的，38%是通过声调传递的，只 有7%是通过说话的内容传递的。写电子邮件的一个问题是你损 失了93%的传递方式。当你开始写邮件时，你就应该意识到这 一基本事实。既然收信人可能读不懂你的微妙意思或者完全误 会你的话，你还是把意思表达清楚为妙。在你读别人的邮件时， 最好也记住这一点：语言技巧不完善或者写邮件时很匆忙可能 会使你的信看上去唐突或消极。当你收到此类信件时，最好的 方案是将信再读一遍，看看是不是你自己误解了。误解信的意 思常常会引发冲突