Suggested Points The possible bureaucratic problems in a big institution: >Not open on time. >Every clerk says,"I don't know.Please ask someone else.” >There is no clerk at the service desk. >Someone is smoking. >Some are chatting. >The floor is untidy. >Someone is reading novel. The road signs are sometimes confusing. Unit 3,Book 4Unit 3, Book 4 ➢ Not open on time. ➢ Every clerk says, “I don’t know. Please ask someone else.” ➢ There is no clerk at the service desk. ➢ Someone is smoking. ➢ Some are chatting. ➢ The floor is untidy. ➢ Someone is reading novel. ➢ The road signs are sometimes confusing. The possible bureaucratic problems in a big institution: Suggested Points