13-3 Communication Defined The transmission of information and understanding through the use of common symbols from one person to another Common symbols may be o Verbal e Nonverbal ● Direction may be Up and down (vertical Across( Horizontal Down and across Diagonal Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reservedMcGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13-3 Communication Defined The transmission of information and understanding through the use of common symbols from one person to another. ⚫ Common symbols may be ⚫ Verbal ⚫ Nonverbal ⚫ Direction may be ⚫ Up and down (Vertical) ⚫ Across (Horizontal) ⚫ Down and across (Diagonal)