CHAPTER 13 corruricatic exPLAiN the elements in the communication process compare the four major directions of communication DESCRIBE the role played by interpersonal communication in organizations oDISCUSS multicultural communication ODENTIFY Significant barriers to effective communication DESCRIbe ways in which communication in organizations can be improvedMcGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13 C H A P T E R Communication ⚫EXPLAIN the elements in the communication process. ⚫COMPARE the four major directions of communication. ⚫DESCRIBE the role played by interpersonal communication in organizations. ⚫DISCUSS multicultural communication. ⚫IDENTIFY significant barriers to effective communication. ⚫DESCRIBE ways in which communication in organizations can be improved