Contemporary Issues (cont. Continuous Quality Improvement Programs continuous,small,incremental changes fix and improve current work activities rely on participative decision making from the bottom levels Process Reengineering dramatic shift in the way an organization does its work begins with the redesign of work define customer needs design work processes to best meet those needs 一 requires participation from managers and workers ©Prentice Hall,2002 13-20Contemporary Issues (cont.) Continuous Quality Improvement Programs – continuous, small, incremental changes – fix and improve current work activities – rely on participative decision making from the bottom levels Process Reengineering – dramatic shift in the way an organization does its work – begins with the redesign of work • define customer needs • design work processes to best meet those needs – requires participation from managers and workers © Prentice Hall, 2002 13-20