Continuous Quality Improvement Versus Reengineering Continuous Quality Improvement Reengineering Continuous,incremental change Radical change 。Fixing and improving Redesigning -starting over ·Mostly“asis” ·Mostly“what can be'" Works from bottom up in Initiated by top management organization ©Prentice Hall,2002 13-21 Continuous Quality Improvement Versus Reengineering Continuous Quality Improvement • Continuous, incremental change • Fixing and improving • Mostly “as is” • Works from bottom up in organization Reengineering • Radical change • Redesigning - starting over • Mostly “what can be” • Initiated by top management © Prentice Hall, 2002 13-21