Concept of quality Concept of product and its development Many products are made of different products and the difference among service, software,hardware and process material depends on its dominating component. example of automobile:tyre,fuel,cooling fluid,engine controlling system,driving instruction offered by salesperson Concept of quality ❖ Concept of product and its development Many products are made of different products and the difference among service, software, hardware and process material depends on its dominating component. —example of automobile: tyre, fuel, cooling fluid, engine controlling system, driving instruction offered by salesperson