Concept of quality Concept of product and its development Product:result of process,including: -hardware:counting,tangible Goods -process material:continuous,tangible -software:information,intangible,form of methods, thesis and procedure -service:intangible,on the interface of supplier and customer e.g.automobile repair,information delivery,creating atmosphere like hotel and restaurantConcept of quality ❖ Concept of product and its development Product: result of process, including: —hardware: counting, tangible —process material: continuous, tangible —software: information, intangible, form of methods, thesis and procedure —service: intangible, on the interface of supplier and customer e.g. automobile repair, information delivery, creating atmosphere like hotel and restaurant Goods