Background and terminology customer satisfaction:顾客满意度 physical distribution:物资流通，货物流 transportation and storage end user:最终用户，制成品的最终消费者 marketing channel:销售渠道 制价爱行蜀易大考Background and terminology Background and terminology customer satisfaction: customer satisfaction:顾客满意度 physical distribution : physical distribution :物资流通，货物流 物资流通，货物流 通 transportation and storage transportation and storage end user : end user :最终用户，制成品的最终消费者 最终用户，制成品的最终消费者 marketing channel : marketing channel :销售渠道