Current Issues (cont. Quality Goals -1SO 9000-series of international quality management standards proposed by the International Organization for Standardization uniform guidelines for processes to ensure that products conform to customer requirements internationally recognized -ISO certification becoming a prerequisite for global business ©Prentice Hall,2002 19-24Current Issues (cont.) Quality Goals – ISO 9000 - series of international quality management standards proposed by the International Organization for Standardization • uniform guidelines for processes to ensure that products conform to customer requirements • internationally recognized –ISO certification becoming a prerequisite for global business © Prentice Hall, 2002 19-24