Learning objectives 5. Describe CRM, its methods, and its relationship With Ec 6. Describe eCRM implementation and tools 7. Describe other EC support services 8. Discuss the drivers of outsourcing support services and the use of asps Electronic Commerc Prentice Hall 2006Electronic Commerce Prentice Hall © 2006 3 Learning Objectives 5. Describe CRM, its methods, and its relationship with EC. 6. Describe eCRM implementation and tools. 7. Describe other EC support services. 8. Discuss the drivers of outsourcing support services and the use of ASPs