Part two Skills for working with groups 62 Group facilitation 67 Audience and presentation skills Information gathering techniques 69 Library and document research 71 Internet research 82 Simulatio Tools for Phase 1: Understanding the problem and its context 89 Service obje 95 Stakeholder analysis 99 Partisan analysis 105 elf-assessment tools 107 Models of problems Tools for Phase 2: Indentifying and testing solutions 112 Technology awareness reviews 116 Environmental scanning 120 Modest, moderate, elaborate alternatives 123 PrototPart Two Skills for working with groups 62 Group facilitation 65 Consensus building, collaboration, and decision making 67 Audience and presentation skills Information gathering techniques 69 Library and document research 71 Internet research 75 Surveys 77 Interviews 79 Experiments 82 Simulations Tools for Phase 1: Understanding the problem and its context 85 Visioning 87 Hopes and fears 89 Service objective 91 Strategic framework 95 Stakeholder analysis 97 Positioning charts 99 Partisan analysis 101 Process analysis 105 Self-assessment tools 107 Models of problems Tools for Phase 2: Indentifying and testing solutions 110 Best and current practice research 112 Technology awareness reviews 114 Benchmarking 116 Environmental scanning 118 Models of solutions 120 Modest, moderate, elaborate alternatives 123 Prototyping