8. 4 After-sales Add the missing words to the following sentences. This is not a serious problem, it's only a. fault 2. We are rejecting the goods because we consider the quality to be 3. If you have suffered any loss, we will of course.. you for this 4. We intend to. . for the additional expenses we have incurred 5. You don't need a qualified electrician to.. a computer printer 6. A number of problems have since we bought the machine 7. The delay is due to a.. of qualified staff 8. As explained in our catalogue, this program carries a 90-day 9. As explained in our catalogue, this program carries a 3-month 10. The engineer is on call 24hours a day if there is an 11. There is a lack of. for such an old machine 12. We must have a computer system that works well,. of the cost 13. Their service department is responsible for... the machine 14. The service contract. all repairs to the equipment 15. Any. that is faulty will be returned to the suppliers 16. Please hese faulty items 8.5 Apologies Functions What would you say in these situations? Write down the exact words youd used. Your car wouldnt start and you have arrived a few minutes late for dinner with a client What do you say when you arrive? I,'m terribly sorn to be so late My car wouldn't start. I hope vou haven't waiting too loi 2. Your train was delayed and you have arrived a few minutes late for lunch with some colleagues. What do you say when you arrive? o late, everone. My train was delayed. 3. You promised to call a client back yesterday but you forgot to. What do you say to him or her when you call the next day? 4. You misunderstood the instructions your boss gave you and mailed the wrong documents to 5. You were given a copy the sales figures by your boss, but you have mislaid it. What do you your boss? 6. You put the wrong date on the invoice you sent to a client. Explain why you are sending a new invoice 7. You' ve been waiting twenty minutes for a colleague to arrive. When she appears she apologizes, using the words in Sentence I above. What do you reply? 8. Your supplier hasn't sent the correct instruction manual, in spite of your reminder to them8.4 After-sales Vocabulary Add the missing words to the following sentences. 1. This is not a serious problem, it’s only a ….fault. 2. We are rejecting the goods because we consider the quality to be… 3. If you have suffered any loss, we will of course…you for this. 4. We intend to…for the additional expenses we have incurred. 5. You don’t need a qualified electrician to…a computer printer. 6. A number of problems have…since we bought the machine. 7. The delay is due to a…of qualified staff. 8. As explained in our catalogue, this program carries a 90-day… 9. As explained in our catalogue, this program carries a 3-month… 10. The engineer is on call 24hours a day if there is an… 11. There is a lack of…for such an old machine. 12. We must have a computer system that works well, …of the cost. 13. Their service department is responsible for…the machine. 14. The service contract…all repairs to the equipment. 15. Any…that is faulty will be returned to the suppliers. 16. Please………these faulty items. 8.5 Apologies Functions What would you say in these situations? Write down the exact words you’d used. 1. Your car wouldn’t start and you have arrived a few minutes late for dinner with a client. What do you say when you arrive? I’m terribly sorry to be so late. My car wouldn’t start. I hope you haven’t waiting too long. 2. Your train was delayed and you have arrived a few minutes late for lunch with some colleagues. What do you say when you arrive? Sorry I’m so late, everyone. My train was delayed. 3. You promised to call a client back yesterday but you forgot to. What do you say to him or her when you call the next day? ……………………………………………………………………………………………….. 4. You misunderstood the instructions your boss gave you and mailed the wrong documents to your supplier. ……………………………………………………………………………………………… 5. You were given a copy the sales figures by your boss, but you have mislaid it. What do you say to your boss? ……………………………………………………………………………………………….. 6. You put the wrong date on the invoice you sent to a client. Explain why you are sending a new invoice. ……………………………………………………………………………………………… 7. You’ve been waiting twenty minutes for a colleague to arrive. When she appears she apologizes, using the words in Sentence 1 above. What do you reply? ……………………………………………………………………………………………….. 8. Your supplier hasn’t sent the correct instruction manual, in spite of your reminder to them