5. Servicing computers is more profitable than selling computers 6. US car manufacturers earn about half their income from selling spare parts 7. The number of independent servicing companies is greater in Japan and Germany than in the 8. If cheaper electronic products go wrong, they are more likely to be replaced than required 8.3 Take a message Listening and note-taking A. Listen to first of two recorded telephone messages. Fill the gaps in these notes as you listen. You'll probably need to hear the message more than once. Call form Morand S.A. Bordeaux. Both AR 707s running for 6 weeks now. Did usual routine tests before installing them in labs but now one unit is Makes a loud harsh noise. as if drive motor is or one ct the heads touching Happens times a day noise stopped and normal Question: Is this a fault they should If it is a problem that needs fixing they can Please confirm that this will be and they can have immediately Or they have unit examined by local tomorrow am on B. Draft a short fax replying to Mr. Morand, explaining what action you intend to take C. Now listen to the second message and fill the gaps in these notes Re: upgrade off 4 Drives with new hardware options He understood we would ship them at them they would upgrade former unit,then ship them back to us at Problems: I They've only received 2 we've their agents here for air freight and roposal: They will upgrade drive number us tor air Question: were other 3 drives sent at the same time? If so, maybe If not at our expens Call him tomorrow their time N B if they dont hear from us, they'll they ve received and for the upgrade D. Draft a short fax replying to Mr. Santini, explaining what action you intend to take.5. Servicing computers is more profitable than selling computers. □ 6. US car manufacturers earn about half their income from selling spare parts. □ 7. The number of independent servicing companies is greater in Japan and Germany than in the USA. □ 8. If cheaper electronic products go wrong, they are more likely to be replaced than required. □ 8.3 Take a message Listening and note-taking A. Listen to first of two recorded telephone messages. Fill the gaps in these notes as you listen. You’ll probably need to hear the message more than once. Call form Morand S.A.Bordeaux. Both AR 707s running for 6 weeks now. Did usual routine tests before installing them in labs but now one unit is . Makes a loud harsh noise, as if drive motor is or one of the heads touching . Happens times a day. After noise stopped and normal. Question: Is this a fault they should ? If it is a problem that needs fixing they can . Please confirm that this will be and they can have immediately. Or they have unit examined by local -- Call him tomorrow am on . B. Draft a short fax replying to Mr. Morand, explaining what action you intend to take. C. Now listen to the second message and fill the gaps in these notes: Call from Electronics, Toledo, Ohio. Re: upgrade off 4x Drives with new hardware options. He understood we would ship them at , them they would upgrade for ____ per unit, then ship them back to us at . Problems: 1They’ve only received 2 we’ve their agents here for air freight and . Proposal: They will upgrade drive number and us for air freight and insurance. Please . Question: were other 3 drives sent at the same time? If so, maybe If not, at our expense. Call him tomorrow their time or send fax . N.B. if they don’t hear from us, they’ll they’ve received and for the upgrade ! D. Draft a short fax replying to Mr. Santini, explaining what action you intend to take