1. Establish rapport.Communicate to the listener,in both words and actions, that you see the problem or situation from his or her viewpoint,too. 2.Introduce your proposal or idea and suggest how it can help generally. 3.Try to determine what your listener's problems are and what payoffs are important to him or her by using good questioning techniques. 1. Establish rapport. Communicate to the listener, in both words and actions, that you see the problem or situation from his or her viewpoint, too. 2. Introduce your proposal or idea and suggest how it can help generally. 3. Try to determine what your listener’s problems are and what payoffs are important to him or her by using good questioning techniques