M ANAGEM ENT WORLD No.82007 have been those in public service and the next have been in adm in istrative political reform (and there exist dif ferences in different regions and organizations), that local-govemm ents innovation has im proved their perfor- m ance and caused the realization of w in pin tly, and that, how ever, at present, m ore channels are needed to encourage and spur the local govemm en ts to m ake innovations. The d egree of C o-agglom eration and the m echan ism of spatial gglom eration in C hina s m anufacturing Industries by M a guoxia, Shim in jun and Lina Based on the use of the M arket Y earbook and Input-ou tput Statem ent of 1995 and 2003 and by m eans of the index of the degree of co-agg lom eration, we have m ade a quan titative analysis of the degree of spatial ag. glom eration be tw een two industries in China s m anu fac turing industry; com b in ing the degree of this agglom era- tion w ith the analysis of input and output, we have m ade a quan titative analysis of the econom ic m echan ism of co-aggkom eration betw een China s m anufacturing industries (CA BCM D. The result shows: (1)the CABCM I tends to rise, and China s m anu fac turing industries con tinue to gather in to coast areas; (2)the vertical link betw een in- put and ou tput and the scale extemal econom y are the m ain system to drive CABCm I: (3)the vertical link be- tw een input and ou tput triggers off the spatial agg lom era tion betw een industries produc ing in term ed iate products and w hich need a big proportion of m aterials to put in to them and industries producing end products: (4)the near- ness in place is conducive as well to the strengthen ing of linkage betw een industries in input and output, form ing the cyclic causality betw een closeness in re lationsh ip and closeness in geography: the effect of local m arkets can lead to the effect of cyc ical accum ulation betw een the spatial agglom eration of the ultim a te-dem and-type of in- dustries and scale extemal econom y. The function of the two kinds of cyclical accum u lation m ay con tinue to re- inforce the fu ture spatial agg lom eration of China s m anufacturing industry, and m ay en large the econom ic gap be- ween regions. he e ffect of E m otion on C ustom ers Satisfaction and Behav ior in Serv ice R ecovery by du jiangang and Fan X lucheng Based on the full review of the literature on service recovery and taking the effect of em otion as our theoret- ical basis, in this article we have probed elaborate ly in to custom ers em otion reaction m echan ism under the cir cum stance of serv ice recovery, and deve loped a concept m odel concem ing the effect of em otion upon satisfaction and behav ior a dopting the m ethod of real v ideo tape experim ent to research in to student specim ens, we have confirm ed that em otion spread ing does exist, and expounded and proved the direct effect of em otion on cus- tom ers satisfaction and behavior: In the end of this paper, suggestions have been provided for service firm s about the form u lation of the corect stra tegy concem ing serv ice recovery e d itor in c h ief LiK em u v ice c h ief editor T ian Yuan, H e Shaohua, Lu jian Jiang D on gshen g President: Spon sor D evelopm en tR esearch C en tre of the s tate c ouncil P.r.c a dd g Tel: 010)6211223562115760 M ANAGEM ENT WORLD O rig inaln am e: A DM IN ISTRATIVE WORLD oh972048ChinaAcademicJournalElectronicPublishingHouse.Allrightsreservedhttp://www.cnki.netMANAGEMENT WORLD No.8 2007 MANAGEMENT WORLD Or iginal Name:ADMINISTRATIVE WORLD Li Kemu Tian Yuan, He Shaohua, Lu J ian & J iang Dongsheng Xie Yue Gao Yanjing Development Resear ch Centr e of the State Council, P.R.C. No.8 Dazhongsi, Donglou,Beijing, China (010) 62112235 62115760 Editor in Chief: Vice Chief_Editor: Gener al Editor: Pr esident: Sponsor: Add: Tel: have been those in public service and the next have been in administrative political reform ( and there exist dif￾ferences in different regions and organizations), that local- government's innovation has improved their perfor￾mance and caused the realization of " win jointly", and that, however, at present, more channels are needed to encourage and spur the local governments to make innovations. The Degr ee of Co- agglomer ation and the Mechanism of Spatial Agglomer ation in China's Manufactur ing Industr ies by Ma Guoxia, Shi Minjun and Li Na Based on the use of the "Market Yearbook" and “Input- output Statement" of 1995 and 2003 and by means of the index of the degree of co- agglomeration, we have made a quantitative analysis of the degree of spatial ag￾glomeration between two industries in China's manufacturing industry; combining the degree of this agglomera￾tion with the analysis of input and output, we have made a quantitative analysis of the economic mechanism of co- agglomeration between China's manufacturing industries(CABCMI). The result shows:( 1)the CABCMI tends to rise, and China's manufacturing industries continue to gather into coast areas;( 2)the vertical link between in￾put and output and the scale external economy are the main system to drive CABCMI;( 3)the vertical link be￾tween input and output triggers off the spatial agglomeration between industries producing intermediate products and which need a big proportion of materials to put into them and industries producing end products;( 4)the near￾ness in place is conducive as well to the strengthening of linkage between industries in input and output, forming the cyclic causality between closeness in relationship and closeness in geography; the effect of local markets can lead to the effect of cyclical accumulation between the spatial agglomeration of the ultimate- demand- type of in￾dustries and scale external economy. The function of the two kinds of cyclical accumulation may continue to re￾inforce the future spatial agglomeration of China's manufacturing industry, and may enlarge the economic gap be￾tween regions. The Effect of Emotion on Customer s' Satisfaction and Behavior in Ser vice Recover y by Du Jiangang and Fan Xiucheng Based on the full review of the literature on service recovery and taking the effect of emotion as our theoret￾ical basis, in this article we have probed elaborately into customers' emotion reaction mechanism under the cir￾cumstance of service recovery, and developed a concept model concerning the effect of emotion upon satisfaction and behavior. Adopting the method of real video tape experiment to research into student specimens, we have confirmed that emotion spreading does exist, and expounded and proved the direct effect of emotion on cus￾tomers' satisfaction and behavior. In the end of this paper, suggestions have been provided for service firms about the formulation of the correct strategy concerning service recovery. 172- -