2.N as a six-step procedure 1. State what you want 2. Express how you feel 3. Give the reasons that underlie your wants and feelings 4. Communicate your understanding of the other persons wants, feelings, and reasons 5. Invent three or more possible solutions that enhance everyone s outcomes 6. Agree and shake hands on the solution that maximizes mutual benefits2 …IN as a six-step procedure 1. State what you want. 2. Express how you feel. 3. Give the reasons that underlie your wants and feelings. 4. Communicate your understanding of the other person’s wants, feelings, and reasons. 5. Invent three or more possible solutions that enhance everyone’s outcomes. 6. Agree and shake hands on the solution that maximizes mutual benefits