Value chain in business Administrative Coordination and Support service Support Human Resource Management Activities Technology Development Procurement of resource Customer Primary Activities Inbound Operations Outbound Marketing Customer Logistics Logistics sales serviceHUANG Lihua, Fudan University Feb., - July., 2006 Value Chain in Business Customer service Marketing & Sales Outbound Logistics Customer Inbound Logistics Operations Procurement of Resource Technology Development Human Resource Management Administrative Coordination and Support Service Support Activities Primary Activities