PART I Introduction to the Concept of Information Systems in Business Session 5 Summary of Is Concept and Application Framework
HUANG Lihua, Fudan University Session 5: Summary of IS Concept and Application Framework PART I Introduction to the Concept of Information Systems in Business
Organization Level in business KIND。F GROUPS INFORMATION SERVED SYSTEM Strategic Senior eve M Management Middle anagers Operational Operational Level Managers FUNCTIONAL Sales and Manufacturin Finance and Human AREAS Marketing and Production Accounting Resources
HUANG Lihua, Fudan University Feb., - July., 2006 Organization Level in Business
Discussion value chain For mr. Wang's pottery company
HUANG Lihua, Fudan University Feb., - July., 2006 Discussion Value Chain • For Mr. Wang’s Pottery Company
Value chain in business Administrative Coordination and Support service Support Human Resource Management Activities Technology Development Procurement of resource Customer Primary Activities Inbound Operations Outbound Marketing Customer Logistics Logistics sales service
HUANG Lihua, Fudan University Feb., - July., 2006 Value Chain in Business Customer service Marketing & Sales Outbound Logistics Customer Inbound Logistics Operations Procurement of Resource Technology Development Human Resource Management Administrative Coordination and Support Service Support Activities Primary Activities
Discussion Is application For Mr. Wangs Pottery Company SSS
HUANG Lihua, Fudan University Feb., - July., 2006 Discussion IS Application • For Mr. Wang’s Pottery Company IS IS IS IS IS IS IS IS IS
O How Technology Support Value v Activities----Some Examples Value activit Use of Technology In bound logistics Just-in-Time Inventory Operations Process Control Systems Flexible Manufacturing Outbound logistics On-lines to the order-entry and processing systems Marketing and sales Laptops for direct sales After-sale service Electronic dispatch of technical support, CRM
HUANG Lihua, Fudan University Feb., - July., 2006 How Technology Support Value Activities----Some Examples Value Activity Use of Technology Inbound logistics Just-in-Time Inventory Operations Process Control Systems Flexible Manufacturing Outbound logistics On-lines to the order-entry and processing systems Marketing and Sales Laptops for direct Sales After-sale service Electronic dispatch of technical support, CRM
CHow Technology Support value Activities----some examples Support Activity Use of Technology Administrative Coordination Electronic mail, workflow. and Support service BBS Human resource Online access to personnel files with a skill database Technology development omputer-aided design (CAD)and manufacturing Procurement of Resource Online access to suppliers Inventory files, online auction
HUANG Lihua, Fudan University Feb., - July., 2006 How Technology Support Value Activities----some examples Support Activity Use of Technology Administrative Coordination and Support Service Electronic mail, workflow, BBS Human resource Online access to personnel files with a skill database Technology Development Computer-aided design (CAD) and manufacturing Procurement of Resource Online access to suppliers’ Inventory files, online auction
Supply chain Management American Hospital Supply (Automated System for Analytical Purchasing, or ASAP) 1. Prevailing delivery practice Baxter Hospital( customer) storeroom To the ward Most hospitals keep a large inventory of suppliers that are replenished regularly by suppliers, but require a large amount of space and staff
HUANG Lihua, Fudan University Feb., - July., 2006 Supply Chain Management American Hospital Supply: (Automated System for Analytical Purchasing, or ASAP,) storeroom To the ward Most Hospitals keep a large inventory of suppliers that are replenished regularly by suppliers, but require a large amount of space and staff. 1. Prevailing delivery practice Baxter Hospital(customer)
2. Just-in-time supply method storeroom To the ward If a hospital implements a just-in-time plan in coordination wit a distributer, it can give up some of its inventory space in detuih for more frequent delivers 3. Stockless supply method To the ward a stockless supply plan shifts all inventory responsibilities to the distributor. Deliveries are made daily, sometimes directly to departments that need supplies
HUANG Lihua, Fudan University Feb., - July., 2006 2. Just-in-time supply method storeroom To the ward If a hospital implements a just-in-time plan in coordination with a distributer, it can give up some of its inventory space in return for more frequent delivers. To the ward 3.Stockless supply method A stockless supply plan shifts all inventory responsibilities to the distributor. Deliveries are made daily, sometimes directly to departments that need supplies
Firm value chain Administration and Management: Electronic scheduling and messaging systems Human Resources Workforce planning systems Support Activities Technology: Computer-aided design systems FIrm Procurement Value Computerized ordering systems I Chain Inbound Operations Sales an Service Outbound Logistics Marketing Logistics Primary Activities Automated omputer- Computerized Equipment Automated warehousingcontrolled ordering maintenance hime ent systems machining systems stems scheduling systems systems Sourcing and Customer procurement relationship systems management Suppliers Suppliers Firm Distributors Customers Suppliers Industry value Chain
HUANG Lihua, Fudan University Feb., - July., 2006 Firm Value Chain
