Topics in Queuing Theory 9. Introduction to Queues: Little' s law: M/M/ 10. Markovian Birth-and-Death Queues 11. The M/G/1 Queue and Extensions 12. Priority Queues; State Representations 13. Congestion Pricing 14. Dynamic Behavior of Queues 15. Hypercube Queuing Model 16. The Queue Inference Engine; Psychology of QueuesTopics in Queuing Theory 9. Introduction to Queues; Little’s Law; M/M/1 10. Markovian Birth-and-Death Queues 11. The M/G/1 Queue and Extensions 12. Priority Queues; State Representations 13. Congestion Pricing 14. Dynamic Behavior of Queues 15. Hypercube Queuing Model 16. The Queue Inference Engine; Psychology of Queues