运营管理 第十六章运营咨询与企业流程再造 Operations Consulting Defined 运营咨询定义 Operations consulting involves assisting clients in developing operations strategies (i.e, product leadership, operational excellence, customer intimacy etc. )and in improving production (and service delivery processes 运营咨询就是帮助委托人研制运营战略(即 产品领先、运营卓越、顾客亲密等等)和改 善生产(和服务)流程 XXX大学XXX系XXX2 运 营 管 理 第十六章 运营咨询与企业流程再造 XXX大学 XXX系 XXX Operations Consulting Defined 运营咨询 定义 • Operations consulting involves assisting clients in developing operations strategies (i.e., product leadership, operational excellence, customer intimacy, etc.) and in improving production (and service delivery) processes. 运营咨询就是帮助委托人研制运营战略（即 产品领先、运营卓越、顾客亲密等等）和改 善生产（和服务）流程