2 )Front office function at pre-arrival stage 1. respond quickly and accurately to requests for future accommodations ---which is critical to the success of a lodging property ii. create a reservation record--- which initiates the hotel guest cycle2)Front office function at pre-arrival stage • i. respond quickly and accurately to requests for future accommodations---which is critical to the success of a lodging property. • ii. create a reservation record--- which initiates the hotel guest cycle