Current Issues (cont. Quality Initiatives strategic initiatives that promote quality and continuous improvement are critical to manufacturing excellence q-the ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations Planning for Olliy-need quality improvement goals and strategies to achieve those goals Organizing and Leading for Quality-two approaches cross-functional teams self-directed or empowered I teams ©Prentice Hall,2002 19-22Current Issues (cont.) Quality Initiatives – strategic initiatives that promote quality and continuous improvement are critical to manufacturing excellence – quality - the ability of a product or service to reliably do what it’s supposed to do and to satisfy customer expectations – Planning for Quality - need quality improvement goals and strategies to achieve those goals – Organizing and Leading for Quality - two approaches • cross-functional teams • self-directed or empowered teams © Prentice Hall, 2002 19-22